A 4.9 rating out of five sure sounds excellent, but this number does not really relate to the feedback we found outside of myassignmenthelp.com website. This is not strange at all, since many companies post fake ratings and feedback on their sites to attract customers, and a website with over four thousands writers would understandably get varied feedback.
When a company has so many writers, the things that determine their reputation and quality are the prices, discounts, a range of services, customer service, and guarantees.
- On-time delivery
- Over three thousand Ph.D. experts
- Plagiarism free work
- Services for all subjects
- Best price guarantee
What Students Say
“I cannot recommend this company. I just got my paper four hours late and got no refund or even an apology. When I complained about it to the customer service agent, he offered a revision. A revision!? Who would need a revision if they miss the deadline for the paper?” – Julia Poole.
“I’ve used this company for two months now, and I think I’ll be switching companies as soon as I find another non-fake company. This is a real company and they keep the information private, but they overcharge me for what I find to be average-quality papers.” – George Carbajal.
Academic Writing Services Offered
The feature ‘services for all subjects’ is valid, but this does not make the list of services an extensive one. As a matter of fact, the range of writing services offered here is very small, since the company lists only 12 types of services, not including some of the commonly requested papers such as research papers or even theses.
This makes for a poor choice of a regular provider. Students would certainly appreciate the opportunity to order their essays for every possible subject, but the lack of other papers makes it impossible to get all assignments from one source.
Pricing Model and Payment Options
When we found the statement ‘best price guarantee’, we couldn’t stop but wonder – how does a company guarantee the best price on the market? Is this based on low rates or prices that fit the quality offered?
To find out, we checked the actual pricing model of myassignemnthelp.com.
Interestingly, for a company that offers such guarantee, they do not display the price list on the website. Once we contacted the customer service regarding this matter, we were told to ‘fill the details so they can offer the best price’.
After a rather prolonged period of waiting, we finally got a quote for our paper. As it turns out, this company is rather highly priced, which concludes that the guarantee of best prices is not related to the affordability of the company.
Newcomers’ Discounts and Loyalty Program
Website content suggests that customers can get up to 100% off and a 20% cash back on their orders. This sounds a bit unbelievable since the first suggests that the company works for free.
After our order, we concluded that this is actually not to believe since the company has no discounts. Or at least, not ones customers are informed of. According to their agent, the quote you get from the service includes the calculated discount, so you cannot really know how much you are saving.
Other than this, they told us that the price of assignment depends on deadline, word count, type of writer, as well as the requirements and ‘various other factors’.
This actually means that the quote may vary, even if you order a similar paper within the same deadline.
The price we paid for the paper was rather steep, so we expected very high quality from myassignmenthelp.com/au. As a matter of fact, the research paper we got was of good quality, but still not sufficient to confirm that 4.9 out of 5 rating. We found several mistakes in the content, and the paper lacked some formatting.
Since this was offered in the form of a free feature, we decided to ask for a revision.
The website here is easy to use and looks trendy. However, the lack of highly important information such as guarantees, prices, and discounts is a clear disadvantage, since customers would have to spend valuable time discussing all matters with the customer service.
Customer Care and Support
As we said, we contacted the customer support several times, and got prompt answers every single time. The agents were polite, even though it was quite obvious that the responses were automatically added to the conversation.
We generally have no complaints of the customer support, since they actually do their job and respond promptly and by answering all questions. The problem was obviously with the company’s pricing policy and lack of website information.
The agent also confirmed our revision request, but the writer didn’t do that well even the second time.
Overall, we are looking at a legit service that has an excellent customer support service and offers a solid quality of papers. However, the disadvantages that come in the form of high prices and no discounts, as well as lack of website information, all make us believe that this company is worth neither the rating nor the prices they charge.